Privacy

UNIGEL (UK) Ltd handles personal information in compliance with the General Data Protection Regulation (GDPR). We understand the importance of the fair and lawful collection and processing of personal data and fully adhere to the principles set out in the Regulation.

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

How the Information is used

The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising.

E-mail addresses will not be sold, rented or leased to third parties. E-mails may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mails that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

IP Addresses

Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

Cookies

Overview

When someone visits this website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to different parts of the site and for system administration purposes. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities or personal information of those visiting this website without making that clear.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.

Google Analytics

Visitors to this website who have javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:

Type of user (web browser) used, software manufacture and version number, keywords used to access the site, type of operating system, screen colours, javascript support, flash version, screen resolution, network location and IP address, location – country, city, state, region, county, or any other geographic data, hostname, bandwidth (internet connection speed), time of visit, pages visited, time spent on each page of the website, referring sites.

This data is used to optimise our website for our visitors, however we will on occasions, use this data for marketing purposes, i.e. this data could be used to tell potential advertisers how many visitors we get to the website, where our visitors come from, what landing page they arrive on etc.

This data DOES NOT include any personalised identification information such as; names, telephone numbers, email addresses, mailing addresses, social security numbers, bank account numbers, credit card information.

We then use the information to compile reports and to help us improve the site and target our marketing. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

For more information on opting out of being tracked by Google Analytics across websites you use, visit: http://tools.google.com/dlpage/gaoptout. You can find out more about Google analytics and its policies at http://www.google.com/analytics/learn/privacy.html.

Cookies for Registration and Login

This website uses cookies for registration and login to authenticate you as a registered user, giving you access to your profile/account and certain areas of the website which you need to be registered to use. These are an essential part of the website’s normal functioning, and some parts of the website may not work if they are blocked. If you do not agree to the cookies that the CMS system requires to log you in, please ensure you delete your account with us.

For more details please feel free to contact us.

Unigel’s role in data collection and processing

Under the GDPR, Unigel is classified as both the ‘data controller’ (the body responsible for determining the purpose and means of processing personal data) and the ‘data processor’ (the body responsible for processing personal data).

Personal Data

This notice refers to the collection and handling of personal data – namely information that could be used to identify an individual, such as name, email address and postal address.

What information do we collect and why?

Unigel collects information about its customers, potential customers and other interested parties for a number of reasons. This could refer to both individuals and organisations. Primarily we collect non-sensitive personal data such as names, email addresses, telephone numbers company names and job roles in order to:

  • Developing customer information for sales and marketing purposes
  • Contact potential customers to discuss opportunities.
  • Carry out our obligations arising from any contracts entered into between customers, suppliers and providers of services.
  • We may contact you in relations to supply goods or services either via email or telephone.

 

Unigel only processes information when:

We have been given consent to do so. This consent will be given in the form of a positive ‘opt in’ from the data subject. Where we have a legitimate interest to do so, for example emailing regarding a contract. Or where a data subject has freely given their information for marketing purposes.

Ensuring your personal data is safe and accurate

We ensure that your data is kept safely on our systems and have put measures in place to help guard against any accidental loss, destruction or damage of personal data.

We only collect and record data about individuals that is necessary for us to perform our marketing activity and nothing more. As our information is collected from the individuals directly, we assume that this is correct at the time of collection and offer provision for our data subjects to update their details at any time if the information held becomes inaccurate (see below ‘Data Subject Rights’).

Data Sharing

Unigel will only ever share your data when it is required to do so, for example internally within Unigel Group and Unitape companies (this includes Unigel Inc USA Unigel UK Ltd, Unigel Compounds Sdn Bhd, Unitape LLC USA and Unitape Ltd UK). Or with third parties, to help manage our business and deliver services. These third parties may from time to time need to have access to your personal data, and include:

  • Financial Institutions
  • Solicitors and other professional service firms such as accountants and our auditors
  • We may also disclose personally identifiable information in by law. Personally identifiable information may be provided to a party if we file for bankruptcy, or if there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

 

The data we share is limited to carry out commercial contracts and will include company names, individual names, telephone numbers and email addresses.

We will never share or sell our customers or potential customer’s data with any other businesses, individuals outside of our company or any third parties.

Retaining Information

We will retain personal data for as long as is reasonably necessary for the purposes listed above. Where there has been no interaction from a customer, supplier and service provider, data will be archived after 3 year and deleted after 7 years.

Where we are required to do so to meet legal, regulatory, tax or accounting requirements, we will retain personal data for longer periods of time, but only where permitted to do so, including so that we have an accurate record of dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings.

We maintain a data retention policy which we apply to records in our care. Where personal data is no longer required and we do not have a legal requirement to retain it, we will ensure it is either securely deleted or stored in a way such that it is anonymised and the Personal Data is no longer used by the business.

Data Subject Rights

As a data subject, you have several rights in regard to the data we store about you.

The Right to Access your Data

You can contact our team at any time by calling our team on 01273 612122 or email us at info@unigel.com and we will be pleased to send you a copy of the details we hold.

The Right to Rectify the Data we hold

You can make changes to the data we hold about you if you believe it is inaccurate or incomplete. You can do this by contacting us on 01273 612122 or email us at info@unigel.com.

The Right to Be Forgotten

We will acknowledge rights to be forgotten within 30 days and remove any data except which is required by law within 3 months.

Should you for any reason require the immediate complete deletion of your details from our database, you have the right to request this. You can do this by calling our team on 01273 612122 or email us at info@unigel.com.

The Right to Data Portability

Under the GDPR, you have the right to request a copy of the data we hold, in order to share this with other companies or organisations. You can request a copy of your data by calling our team on 01273 612122 or email us at info@unigel.com.

The Right to Restrict Processing

In certain circumstances you have the right to block or pause the processing of your data, but still retain your record on our database. For example if you believe the data we hold about you is incorrect, you may not wish to hear from us until the inaccuracy is rectified.

To request the restriction of your data or for more information on the situations in which this might be applicable, you can contact our team by calling 01273 612122 or email us at info@unigel.com.

The Right to Object

You have the right to object to our processing of your data at any time. This can be achieved by contacting us or unsubscribing from our newsletters, using the links provided in our emails. However, in certain circumstances when we are processing your data with legitimate interest or to perform a vital task, such as sending invoices or order confirmations, this may not be possible.

For more information on the Right to Object, see the ICO’s guide or contact our team by calling 01273 612122 or email us at info@unigel.com.

Complaints about how we process your personal information

In the first instance, individuals should contact us here at Unigel with any concerns or complaints on how your data is being collected or processed. Complaints should be addressed to:

UNIGEL (UK) Ltd
Unigel House
7 Park View
Alder Close
Eastbourne
East Sussex, BN23 6QE

Alternatively you can email your complaint to info@unigel.com.